At Dolls Kill, we want you to love every piece you bring into your wardrobe. If something doesn’t fit your vibe or expectations, our refund policy is designed to be straightforward and hassle-free. Below is everything you need to know about requesting and receiving refunds.
Eligibility for Refunds
To be eligible for a refund, items must meet the following criteria:
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Returned within 60 days from the date of delivery.
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In their original, unused, and unworn condition – no stains, odors, or signs of wear.
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All original tags, packaging, and accessories (e.g., belts, jewelry, dust bags) must be intact and included with the return.
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Clearance items marked “Final Sale” are not eligible for refunds, exchanges, or store credit.
How to Request a Refund
Follow these simple steps to initiate a refund:
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Contact Customer Service: Reach out to our team at service@dollskili.com with your order number, the item(s) you wish to return, and the reason for the refund request.
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Receive Return Authorization: Once we review your request, we’ll send you a Return Authorization (RA) number and detailed instructions on how to package and ship your item(s) back to us.
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Ship the Item(s): Package the eligible items securely, include the RA number on the package, and ship them to the address provided in the return instructions. Please note that you are responsible for return shipping costs unless the item is defective or we made a mistake with your order.
Refund Processing Timeline
Once we receive and inspect your returned item(s) (and confirm they meet our eligibility criteria), we’ll process your refund as follows:
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Refunds are processed within 5-10 business days of inspection.
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Refunds are credited back to your original payment method used at checkout. All refunds are issued in USD, as all transactions on our website are conducted in United States Dollars.
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Please allow additional time for your financial institution to process the refund and reflect it in your account – this can vary by bank or card issuer.
Special Cases
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Defective or Damaged Items: If you receive an item that is defective, damaged, or incorrect (e.g., wrong size, wrong style), please contact us within 7 days of delivery. We’ll cover all return shipping costs and process a full refund or send a replacement at your request, once we verify the issue.
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Missing or Lost Returns: We are not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping service and keeping your tracking number for reference.
Contact Us
If you have any questions about our refund policy, need help with a refund request, or want updates on your refund status, please don’t hesitate to reach out to our customer service team at service@dollskili.com or via mail at 322 Garfield Street, North Charleston South Carolina 29405, United States.
