At Dolls Kill, we’re dedicated to making your shopping experience as bold and seamless as your style. From the moment you browse our collection to the second your package arrives (and beyond), our team is here to support your unapologetic self-expression. Below is everything you need to know about our customer service commitments.
Shipping & Delivery
We believe great style shouldn’t keep you waiting – and it shouldn’t cost extra to get it. Here’s how our shipping works:
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Free Worldwide Shipping: Enjoy complimentary shipping on every order, no minimum purchase required. Whether you’re across the street or across the globe, your favorite pieces ship for free.
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Processing Time: Orders are processed and shipped within 1-3 business days. We work quickly to get your new looks on their way to you.
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Delivery Time: Standard delivery takes 6-12 days from the date of shipment. Need your order sooner? Opt for our expedited shipping at checkout for faster delivery.
Returns & Refunds
We want you to love every piece you buy from Dolls Kill. If something isn’t quite right, our flexible return policy has you covered:
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Return Window: You have 60 days from the date of delivery to initiate a return. Items must be in their original, unused condition with all tags attached.
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Return Process: To start a return, reach out to our customer service team with your order number and reason for return. We’ll provide you with a return authorization and instructions on how to send your item back.
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Refund Processing: Once we receive and inspect your returned item, refunds are processed within 5-10 business days. Refunds will be credited to your original payment method in USD, as all transactions are conducted in United States Dollars.
How to Contact Us
Our team is here to help with any questions, concerns, or style advice you might need. Get in touch with us via:
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Email: Send us a message at service@dollskili.com. We aim to respond to all inquiries within 24-48 business hours.
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Mail: For non-urgent matters, you can also reach us at our physical address: 322 Garfield Street, North Charleston South Carolina 29405, United States.
Additional Support
If you need help with order tracking, sizing questions, or anything else related to your Dolls Kill experience, our customer service team is ready to assist. We’re passionate about ensuring every interaction with our brand feels as unique and welcoming as you are.
